Our network provider is the biggest in the country with our connection speed of 200mbps for both upstream and downstream.
We are using licensed MS Office software to all our machines.
Customer Service Assistance (Data Entry, E-mail, VOIP Customer Hotline, Technical Support, Chat)
We are composed of well versed, experienced and trained professionals in the field of customer service. We live to the global expectation as Filipinos being the best when it comes to customer care.
With the right tools and equipment. This following line of business service can be covered for you by the MVP BPO. You can expect quality, productivity and your company standards will be monitored to ensure good business relations/tie ups, client retention and over all service satisfaction are met.
Which can be for Sales and Marketing, Lead Generation, Administrative, and Training.
This line of business can be performed and managed by MVP BPO for your company’s expansion, innovation and overall efficiency.
As we understanding the current market trend and your company’s requirement to remain competitive. The MVP BPO shall allot and if needed acquire the best, brightest and most experienced associates to ensure resource effectivity and delivery is made.
Technical Support Assistance
Provided with the right tools and system, our overall and commitment and competence. This line of business can be covered by the MVP services group as your company’s support and service function.
The MVP BPO shall allot and if needed, acquire the best, brightest and most experienced associates to ensure resource effectivity and delivery is made.
Operations Schedule, Methodologies and Workflow
Depending on the request and requirement. The MVP service group shall increase your company’s flexibility for schedule, resources, function and service innovation.
1. Operations Schedule and Adherence
• MVP BPO service group shall follow the required schedule of operations as advised by your company. Our group can roll out a 24/7 customer service line to attend your clients and customers needs.
• MVP BPO service group shall follow your advised calendar days of operation.
• Our Team is committed and flexible to work even on holidays for your company’s time and resource efficiency.
2. Methodologies (Six Sigma, RCA, Kaizen, and Ishikawa)
• Depending on the resources, data, and system. The MVP BPO service group is exposed and trained to use methodologies to enforce a structured workflow that will ensure the following attributes are met on a daily basis. (Quality, Efficiency, Delivery and Business Continuity)